Installation troubleshooting
If the printer software did not install successfully or if the printer and computer are not
communicating properly after software installation, check this page for possible
solutions. If you still need help, check the printer documentation or contact Customer
Care. Check all cable connections between the printer and computer, and ensure you
are using the most recent version of the printer software.
The Found New Hardware Wizard opens but doesn't recognize the printer.
You may have connected the USB cable before completing the software installation.
Disconnect the USB cable and restart the software installation. Connect the USB
cable when prompted during software installation.
The computer stops responding during software installation.
This may mean that virus protection software or another software program is running
in the background and slowing down the installation process. Wait while the software
finishes copying files; this may take several minutes. If, after several minutes, the
computer is still not responding, restart the computer, pause or disable any active
virus protection software, quit all other software programs, and then reinstall the
printer software.
Note Your virus protection software will turn back on automatically when you
restart the computer.
The System Requirements dialog box appears during installation.
A component of the computer system does not meet minimum system requirements.
Ugrade the component to the minimum system requirement and then reinstall the
printer software.
The System Requirements check indicates that the computer is running an
outdated version of Internet Explorer.
Press Ctrl + Shift on the keyboard and click Cancel in the System Requirements
dialog box to bypass the block and complete the software installation. You must
update Internet Explorer immediately after installing the HP Photosmart software, or
the HP software will not work properly.
Note You do not have to reinstall the HP software after updating Internet
Explorer.
The computer could not read the HP Photosmart CD.
Make sure the CD isn’t dirty or scratched. If other CDs work but the HP Photosmart
CD does not, you may have a damaged CD. You can download the printer software
from www.hp.com/support. If other CDs don’t work, you may need to service the CD-
ROM drive.
Chapter 3
28 HP Photosmart 8400 series
