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162 | Solving Problems
•
Make sure the Media Type and Paper Source settings in the printer
software are correct.
• Make sure the platen gap setting is correct for the paper or media you’re
printing on. See page 74 for more information.
• If you’re not using Epson media, use a paper configuration to adjust for
the paper’s thickness and drying time; see page 75.
Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a
PAPER JAM message on the LCD display. Follow these steps to clear a
paper jam:
1. Open the roll paper cover and cut the paper at the insertion slot.
2. Make sure the
Pause light is not flashing, then release the paper lever.
If the paper lever is locked, press and hold the button for 3 seconds.
Caution: To avoid
damaging the printer,
never move the paper
lever while the
Pause
light is flashing.