6-150
150 | Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the
status of the printer:
When your ink or paper runs out or a problem occurs, a message appears on
the LCD display, and the lights on the control panel come on or flash. The
following table lists the messages in alphabetical order and includes an
explanation and instructions for correcting the problem.
LCD display
Power
button
Pause or reset
button and light
Ink light
Paper source
or cut button
Paper light
Menu or cleaning button
Paper feed up button
Paper feed down button
Enter or barcode
button
Take-up
reel
buttons
Power
light
Message Explanation Response
BORDERLESS ERROR
LOAD THE SUPPORTED
PAPER SIZE OR LOAD PAPER
PROPERLY
The borderless setting is
selected, and paper that
doesn’t support borderless
printing is selected, or
paper is not loaded
correctly.
Press and hold the
Pause button for
3 seconds to cancel the print job. Change the
setting in the printer driver or load different
paper. Make sure paper is loaded correctly.
CARRIAGE LOCKED
RELEASE THE CARRIAGE
LOCK
The print head is locked. Remove the brackets securing the print head;
see page 31.
CLEANING ERROR
PRESS PAUSE BUTTON
Head cleaning did not clear
the nozzles.
Run the head cleaning utility again. If the
nozzles are still clogged, contact Epson.
CLEANING ERROR
REMOVE THICK PAPER
Paper is too thick for head
cleaning.
Release the paper lever to remove the paper,
then reset the lever. Head cleaning starts
automatically. After cleaning, reload paper.
