A-7Printer-Applicator-System PAM 3000
Table A-4 Problem solution
Problem Solution
Problem
Print image has smears or voids
Print image is irregular,
one side is lighter
Vertical white
lines in the print image
Printer does not display
error message: "Paper out"
Printer transports label media, but
the ribbon does not move
Thermal transfer ribbon
creases
Printer does not stop after
transfer ribbon runs out
Error message "Ribbon out", though
ribbon is loaded
Printer only prints each second label
Loss of all applicator functions
No I/O function
Cause and Solution
Printhead is dirty, Clean printhead
Temperature too high;
Decrease heat level via software
Unsuitable combination of ribbon and label media;
Choose different type of ribbon
Printhead is dirty, Clean printhead
Printhead is not correct adjusted,
Adjust printhead (service)
Printhead is dirty, Clean printhead
Printhead is defective (failure of heat elements),
Replace printhead (service)
Label is not inserted in the label edge sensor
Correct the label path
Label strip is not guided over the swing arm
Correct the label path
Transfer ribbon is wrong inserted. Check, if the inked side faces the
label
The combination of ribbon and media is unsuitable
Choose different type of ribbon
Transfer ribbon too wide. Use transfer ribbon which is max. 10%
wider than the label media.
Direct thermal printing is chosen in the software
Change to thermal transfer printing
Transfer ribbon is not locked at the supply hub,
Supply hub does not turn,
Tighten the ribbon
Setting of the size in the software is too large.
Correct the setting
Loss of compressed air; check all connections;
Check if ports of printer and computer are configured identically
Configure ports if necessary.
Check interface cable
Replace bad I/O cable.
