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WD TV Live/Live Plus HD Media Players
User Manual
SYSTEM MAINTENANCE – 148
FILES
File does not play. • Verify compatibility. Refer to “Supported Formats” on
page 153.
• Use a media converter program to convert the file to
a usable format.
AUDIO
There is no sound. • Make sure the volume on the entertainment unit is
not muted.
• Navigate to the Home | Settings | System screen and
make sure the correct audio output setting is
enabled.
- If you are using the composite audio cable, the
Stereo setting should be enabled.
- If you are using an S/PDIF (optical) or HDMI
connection, the Digital setting should be
enabled.
• If you are watching a video that supports multiple
audio channels, make sure that the Audio Off option
is disabled. Press Options | <icon>, and then press
ENTER repeatedly until the intended audio channel
is displayed.
USB DEVICE
The Media Library process failed. Make sure that:
• the USB device has no read-only protection.
• the USB device is not using the HFS+ Journaling file
system.
• there is enough storage space on the USB device.
The attached USB device is not visible
on the Home screen.
• The media player only supports mass USB storage
mode. Make sure that the USB device is configured
as a "mass storage device."
• Make sure the USB device’s file system is supported
(NTFS, FAT/FAT32, or HFS+).
REMOTE CONTROL
The media player remote control does
not work.
• Press only one button at a time.
• Make sure the batteries are properly inserted.
• The batteries may already be drained out. Replace
batteries with new ones.
• Make sure that the path between the remote control
and the media player is not blocked.
Problem Solution