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WD TV Live/Live Plus HD Media Players
User Manual
SYSTEM MAINTENANCE – 147
Troubleshooting
Problem Solution
DISPLAY
The TV screen is blank and the media
player power LED remains off.
• Make sure the TV is turned on.
• Make sure that the power adapter and power outlet
are okay.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
The TV screen is blank and the media
player power LED is blinking.
A system diagnostic failure occurred. Turn off your
media player, wait 10 minutes, then turn it on again. If
the same thing happens, contact the WD Technical
Support for assistance (see “WD
®
Service and Support”
on page 2).
The TV screen is blank and the media
player power LED is on.
• Make sure the TV is turned on.
• Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the media player.
• Press the reset switch for one second to reset to
factory defaults (see “Reset to Factory Defaults” on
page 140). Press and hold 10 seconds to toggle
between NTSC and PAL. Use a fine-tipped stylus or
the unfolded end of a paperclip to press the reset
switch.
The TV screen is blinking and fuzzy. • Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the media player.
• Make sure the media player power LED is on.
• If you are using a CRT TV, navigate to the Home |
Settings | System screen and:
- Make sure that the Composite option is
selected as the video output.
- Make sure the TV system setting matches the
system used in your region.
• If you are using an LCD TV, navigate to the Home |
Settings | System screen and:
- Make sure that the HDMI option is selected as
the video output.
- Make sure that the video resolution option is set
as Auto.
The video display is cut off or appears
in a sidebar.
Navigate to the Home | Settings | Audio/Video screen
and make sure that aspect ratio is set as Normal.
The slideshow pictures are distorted. Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.