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NETWORK PROBLEMS
PROBLEM: THE WAP-4500 CAN NOT FIND THE MEDIA SERVER
● Wait a moment and try to search again.
● Close and open the Media Server program.
● Confirm the Media Server is shared and allows WAP-4500 to access media
content.
● Confirm a network link is established.
● Check whether the IP address, default gateway address, and DNS address
of the Media Server are correctly configured, when a static IP address is
used.
● Check if the Windows firewall setting is set accordingly.
PROBLEM: THE WAP-4500 IS UNABLE TO CONNECT TO NETWORK
Wired:
● Check the switch, hub, or router is turned on.
● Check the Ethernet cable is connected to the WAP-4500 and the switch,
hub, or router.
● If Static (fixed IP address) is selected, check the IP address is not already
in use.
● Check the IP address and subnet mask are in the same range, if you are
using a static IP address.
● If Static (fixed IP address) is selected, check the Default GW IP address is
properly assigned.
Wireless:
● Check the signal strength is acceptable.
● Check the WLAN security setting, if enabled, is correct.
● Follow steps of static wired connection to confirm the IP address is properly
configured.
PROBLEM: WINDOWS SECURITY ALERT IS DISPLAYED AT STARTUP.
● If you are running Windows XP Service Pack 2 (SP2), the Windows Firewall
may block the Media Server program from accepting connections from the
Internet or the network when you start the program in an attempt to protect
your computer from possible malicious code or virus attacks. When you see
the security alert message: Click Unblock to continue and run the program.
PROBLEM: THE WAP-4500 IS UNABLE TO CONNECT TO INTERNET RADIO
● An Internet connection is not available. Confirm the Internet connection
works. If not, refer to the router/gateway manual for Internet connection
settings.
● The Internet radio service is not available. The Internet radio station might
be off line or exceed its service capacity. Wait for a few minutes and retry.
● The Internet radio streaming format is not supported. The WAP-4500 only
supports MP3/WMA Internet radio content.
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