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NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-110-117-11(1)
Troubleshooting
137
137
Symptom Cause/Remedy
Transferred data cannot
be found.
The built-in flash m
emory of the player was
formatted using Windows Explorer.
Format the bui
lt-in flash memory on the player
(
page 123).
The supplied USB ca
ble was disconnected from the
player while data was being transferred.
Transfer usable f
iles back to your computer and
format the built-in flash memory on the player
(
page 123).
After dragging an
d dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 27).
Transferred fi
les are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 159).
S
ongs or videos may n
ot be played back,
depending on the file format (
page 159).
Photos may not b
e displayed, depending on the
file size or the file format (
page 159).
The volume is not loud
enough.
“AVLS (Volume Limit)” i
s enabled.
Disable “AVLS (Vol
ume Limit)” (
page 109).
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
Th
e headphone p
lug is not fully inserted.
If the headpho
nes are not connected correctly,
sound will not be output properly. Insert the
headphone plug into the jack until it clicks (
page 11).
Playback has stopped
suddenly.
Th
e remaining batt
ery power is insufficient.
Charge the ba
ttery by connecting the player to a
running computer (
page 23).
The songs or video fi
les that cannot be played are
played.
Play back the ot
her song or video files.
Continued
Operation (continued)
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