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NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-110-117-11(1)
Troubleshooting
Troubleshooting
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Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1 Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
2 Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3 Press the RESET button with a small pin, etc.
If you press the RESET button while operating the
player, stored data and settings on the player may be
deleted.
4 Check the information about the issue in the
Help of each software.
5 Look for information about the issue on one of the support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
6 If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Continued
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