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NWZ-E435F / E436F / E438F.GB. 4-109-569-11 (1)
Troubleshooting
100
100
Connection with a computer
Symptom Cause/Remedy
Media Manager for
WALKMAN does not
start up.
Y
o
ur computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
“Connecting” or
“Connected USB (MTP)”
does not appear when
connected to the
computer with the
supplied USB cable.
Th
e US
B cable is not connected to a USB port on
your computer properly.
Dis
connect the USB cable, and then reconnect it.
Use the supplied USB cable.
A US
B h
ub is being used.
Co
nnecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The co
mputer is running another software other
than the one used for transferring.
Dis
connect the USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
“
C
onnecting” or “Connected USB (MTP)” may not
appear on the player, depending on the software
environment that is running on your computer.
A
c
tivate Windows Media Player, or Windows
Explorer.
The player is not
recognized by the
computer when it is
connected to the
computer.
Th
e US
B cable is not connected to a USB port on
your computer properly.
Dis
connect the USB cable, and then reconnect it.
A USB h
ub is being used.
Co
nnecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The US
B port on your computer may have a
problem. Connect the player to another USB port on
your computer.
Continued
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