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WALKMAN User Guide
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Getting Started
How to Use the Software
Music
Videos/Photos
FM Radio
Timer
Settings
Troubleshooting
Important Information
Specifications
Contents list
Top page > Troubleshooting > Possible Causes of Symptoms > Operation
Operation
There is no sound.
The volume level is set to zero.
Turn the volume up.
The headphone plug is not connected properly.
If the headphones are connected improperly, the sound from the headphones will be
impaired. Insert the headphone plug until it clicks into place [Details].
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or videos are stored on the player.
Follow the instructions in the displayed message, and transfer songs or videos from the
computer.
After prescribing the remedies above, if the problem still persists, press the RESET button of
the player [Details].
Data cannot be played.
The battery is consumed.
Charge the battery fully [Details].
If the player does not react, even after charging the battery, press the RESET button to
reset the player [Details].
No data is stored on the player.
Follow the instructions in the message, and transfer data from the computer.
After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not
correspond to the player.
Place the data in the correct place by drag-and-drop [Details].
Transferred files are not in a playable format.
For information on the playable formats, see [Details]. Some files may not be played back,
depending on certain file specifications.
You are placing audio MP4 files in a video folder by drag-and-drop.
Place them in the [MUSIC] folder by drag-and-drop.
The data may be damaged.
Damaged data within a file may be recognized as a non-playable format. Delete the
damaged data, and then transfer the non-damaged data from your computer again.
Data cannot be deleted on the player.
You cannot delete songs, videos or photos on the player.
Delete them using the software you used to transfer the data, or Windows Explorer.
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