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ModelName: Cancun_E
PartNumber: 4-185-044-11
62
62
Troubleshooting
Table of
Contents
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Connection with the computer
[CONNECTED USB] does not appear when the player is connected to the
computer.
Th
e player’s USB connector is not connected to a USB connector on your computer
properly.
Di
sconnect the player, and then reconnect it.
A US
B hub is being used.
C
onnect the player directly to a USB connector, as connection via a USB hub
may not work. However, a USB hub that supplies power can be used.
A
nother application is running on the computer.
Di
sconnect the player, wait a few minutes, and reconnect it. If the problem
persists, disconnect the player, restart the computer, and then reconnect the
player.
Th
e USB connector on your computer may have a problem. Connect the player’s
USB connector to another USB connector on your computer.
Th
e remaining battery power is insufficient.
C
harge the battery by connecting the player to a running computer for at least 5
minutes. When charging a depleted battery, the power illuminator blinks
clockwise and nothing appears in the display.
Audio files cannot be transferred to the player from your computer.
T
ransferring may be stopped due to influences such as static electricity, etc.
Thi
s happens to protect data information. Disconnect the player, then reconnect
it.
Th
e player’s USB connector is not connected to a USB connector on your computer
properly. Make sure that [DATA ACCESS] or [CONNECTED USB] appears on the
display.
Di
sconnect the player, and then reconnect it.
Th
ere is not enough free space in the memory.
D
elete unnecessary songs to increase free space.
A
bnormal file(s) exists on the player.
T
ransfer your necessary files back to your computer and format the player (
p
. 51).
A
n audio file is damaged.
D
elete the audio file then transfer it again. When transferring the audio file, close
any other applications to avoid file damage.
Y
ou tried to transfer contents with copyright protection.
Y
ou cannot transfer contents with copyright protection since the player does not
support them.
Only a small number of songs can be transferred to the player.
Th
ere is not enough free space in the memory.
D
elete unnecessary songs to increase free space.
N
on-audio data is stored in the memory.
M
ove non-audio files to the computer to increase free space.
The player becomes unstable while it is connected to the computer.
A US
B hub is being used.
C
onnect the player directly to a USB connector, as connection via a USB hub
may not work. However, a USB hub that supplies power can be used.
Continued