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NWZ-B103F / B105F. GB. 3-268-876-11(1)
44
45
NWZ-B103F / B105F. GB. 3-268-876-11(1)
3
Look for information about the issue on one of the support Web sites.
For customers in the USA: http://www.sony.com/walkmansupport
For customers in Canada: http://www.sony.ca/ElectronicsSupport/
4
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound. • The volume level is set to zero.
Turn the volume up (
page 8).
• The headphone jack is not connected properly.
Connect the headphone jack properly (
page 8).
• The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash memory.
If “NO DATA” appears, transfer audio file(s) from the
computer.
Songs cannot be played. • The battery is consumed.
Charge the battery fully (
page 12).
If the player does not react, even after charging the battery,
press the RESET button to reset the player.
• The transferred file is not a playable audio file format (
page
65). Convert the ATRAC audio data using the supplied MP3
Conversion Tool.
• File content, such as subscription, etc., is beyond the expiration/
playback time restriction.
A file that is beyond its expiration/playback time restriction
cannot be played. Update the file using your software.
Symptom Cause/Remedy
Noise is generated. • A device emitting radio signals, such as a mobile phone is being
used near the player.
When using such devices as mobile phones, keep them away
from the player.
• Audio file is damaged.
Delete the audio file(s) then transfer again. When
transferring audio files, close any other applications to avoid
file damage.
Buttons do not work.
• The HOLD switch is set to the direction of the arrow (
).
Rotate the HOLD switch to the opposite direction of the
arrow (
) (
page 9).
• The player contains moisture condensation.
Wait a few hours to let the player dry.
• The remaining battery is low or insufficient.
Charge the battery by connecting the player to a running
computer (
page 12).
Even after charging the battery, nothing is changed, press the
RESET button to reset the player (
page 43).
Playback does not stop. • With the player, there is no difference between stopping and
pausing. When you press the button, appears and
playback pauses/stops.
Troubleshooting (continued)
Troubleshooting
Continued