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NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting
140
140
Message Meaning Remedy
Cannot display folders beyond
this level. Place songs in folders
up to the eighth level.
The player cannot play
songs beyond the 8th
folder level. (
page 117)
Move the song(s) beyond
the 8th folder level to a
lesser folder level using
Windows Explorer.
Cannot pair more than 8
Bluetooth devices.
You are trying to pair
additional Bluetooth
device when the player
has been already paired
with 8 devices.
The player cannot pair
with more than 8 devices.
Delete unnecessary device
from the player.
Cannot play; file format is not
supported.
Y
ou are trying to play a
file that cannot be
played on the player.
Y
ou transferred an audio
file to video folders by
dragging and dropping.
You cannot play a song in
an unsupported format
file (
page 154).
Place them in folders
under the “MUSIC”
folder.
Cannot play; file is damaged. Please
connect to compliant software or
device and transfer again.
The file you are trying to
play is damaged.
Transfer the file to the
player again.
Cannot play; the license is
expired.
The playback limitation
period of the song has
expired.
Update the license
information of songs
using the software used
for transferring.
Cannot start pairing while
connected to a Bluetooth device.
Please disconnect.
The player is trying to
start pairing while
Bluetooth connection has
been established.
End the Bluetooth
connection (
page 81),
and then start pairing (
page 78).
Change connected Bluetooth
device?
You are trying to establish
another Bluetooth
connection while ending
current connection.
Select “Yes” if you want to
change the device to
establish the connection.
Could not connect.
The player failed to
establish Bluetooth
connection.
Remove obstacles or
change the location to
secure Bluetooth
connection.
Could not find selected device.
The player cannot find the
Bluetooth device that you
have selected from the list
of Bluetooth devices.
Make sure whether there
no obstacles between the
player and Bluetooth
device.
Delete failed.
The player failed to delete
video files.
Delete the video using the
software used to transfer
the video or Windows
Explorer.
Do not disconnect.
The player is connected to
a computer or other
external devices to
transfer data.
This is not an error
message. Do not disconnect
the USB cable until
transferring completes.
Continued
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