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30-GB
NW-E50/E70/E90 GB/CS 3-267-071-13(1)
Troubleshooting
If you experience any of the following difficulties while using your Network Walkman, use this
troubleshooting guide to help you to remedy the problem prior to consult a Sony dealer. Should any
problem persist, consult your nearest Sony dealer. For trouble concerning operations while connected to
your computer, please refer to “Troubleshooting” in the online help of the supplied software in addition.
To reset the player
If your Network Walkman does not operate normally or if there is no sound, even after checking the
troubleshooting guide below, remove the battery, then re-insert it.
What happened?
On operating
Symptom
There is no sound.
Noise is generated.
Buttons do not work.
The volume is not loud enough.
There is no sound from the right
channel of the headphones.
Playback has stopped suddenly.
Cause/Remedy
• The volume level is set to zero.
c Turn the volume up (page 12).
• The headphone jack is not connected properly.
c Connect the headphone jack properly (page 12).
• The headphone plug is dirty.
c Clean the headphone plug with a soft dry cloth.
• Songs with a limited playing period is played.
c Songs with an expired playing period cannot be played.
• No audio files are stored in the memory.
c If “NO DATA” is displayed, transfer audio file(s) from the
computer.
• The HOLD switch is set to on.
c Set the HOLD switch to off (page 20).
• Your Network Walkman contains moisture condensation.
c Keep your Network Walkman aside for a few hours.
• The remaining battery power is insufficient.
c Replace the battery (page 7).
The AVLS is enabled.
c Disable the AVLS (page 24).
• The headphone jack is not fully connected.
c Connect the headphone jack fully (page 12).
• The extension headphone cord is not properly connected to the
headphone jack of your Network Walkman or the headphone cord.
c Connect them properly (page 12).
The remaining battery power is insufficient.
c Replace the battery (page 7).