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NW-E013/E015/E016/E013F/E015F/E016F.GB 3-093-019-11(1)
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Troubleshooting
Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1 Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
2 Press the RESET button with a small pin,
etc.
If you press the RESET button while
operating the player, stored data and settings
on the player may be deleted.
3 Check for information about the issue in SonicStage Help.
4 Look for information about the issue on one of the support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/pa/info/
For customers in other countries/regions, visit: http://www.css.ap.sony.com
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
5 If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
page 8).
The headphone jack is not connected properly.
Connect the headphone jack properly (
page 9).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No audio files are stored in the built-in flash
memory.
If “NO DATA” appears, transfer audio file(s) from
the computer.
Songs cannot be played.
Songs were transferred from your computer without
using the supplied SonicStage software.
Transfer songs using the supplied SonicStage software.
The battery is consumed.
Charge the battery fully (
page 66).
If the player does not react, even after charging the battery,
press the RESET button to reset the player .
Continued
Troubleshooting
RESET button
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