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Getting Help
If you are experiencing difficulty installing or using your SmartDisk prod-
uct, please visit the main SmartDisk Technical Support website at
SmartDisk.com/support.asp. From this page you can access our library of
user documentation, read answers to frequently asked questions, and
download available software updates. Although most of our customers
find this content sufficient to put them back on the right track, this page
also lists ways in which you can contact the SmartDisk Technical Support
Team directly. Please register your product (see below) before contacting
SmartDisk Technical Support.
Registering Your SmartDisk Product
You can register your SmartDisk product at
SmartDisk.com/Registration.asp. This registration is quick and easy and
will assist us in providing the best possible experience with this and future
SmartDisk products.
Warranty Terms
SmartDisk Corporation warrants its products to be free of defects in material and workman-
ship under normal use and service for a period of 1 year from the date of purchase or 18
months from the date of manufacture, whichever occurs first. SmartDisk's sole obligation
with respect to claims of non-conformance made within the one (1) year warranty period
described above shall be, at its option, to repair or replace any item of Equipment that
SmartDisk, in its sole discretion, determines to be defective. The Customer shall obtain a
Return Merchandise Authorization (RMA) number from SmartDisk prior to returning any
Equipment to SmartDisk under this warranty by contacting Technical Support at
SmartDisk.com/support.asp or SmartDisk.co.uk/support.asp. The Customer shall prepay ship-
ping charges for Equipment returned to SmartDisk for warranty service, and SmartDisk shall
pay freight charges for the return of the Equipment to the Customer, excluding customs duties
or taxes, if any. All returns require a dated proof of purchase and a letter explaining the
problem. SmartDisk Corporation will not be responsible for items returned without an RMA
or improperly packaged. Replacement Equipment shall be new or like new in performance
and shall be warranted for the remaining duration of the warranty term of the non-conforming
Equipment. All replaced Equipment shall become the property of SmartDisk. Any claims of
defects not made within such one (1) year period shall be deemed waived by Customer.
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