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Why does my player say unknown artist/album?
Normally this is because the ID3 tags or WMA meta-data information is missing. On your
computer, right-click the song, choose Properties, Summary tab then Advanced. Then you
can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.
How do I reset my Sansa
®
Clip+ MP3 player?
Press-and-hold the Power button for approximately 20 seconds, and then release the power
button.
Why can't I drag and drop OGG files to my Sansa
®
Clip+ MP3
player using Windows Media Player?
To drag and drop OGG files to the Sansa
®
Clip player, you need to upgrade your Windows
Media Player to version 11.
Why won’t my Sansa
®
Clip+ MP3 player play music?
Check to verify if the audio file type is supported. If the file type is supported, make sure
that the file is not corrupted and that its license is up to date.
Why isn’t my Sansa
®
Clip+ MP3 player being charged or detected
by my computer when I connect it?
Verify that you are using Windows Media Player version 10 or higher, reset your player, and
try again.
Tips & Troubleshooting
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