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Answer: The Sansa
®
MP3 Player will support MP3, WAV, WMA, secure WMA,
and audible files.
Question: What is MTP?
Answer: Media Transfer Protocol (MTP) is a new protocol and accompanying set
of drivers developed by Microsoft to connect portable devices to a
Windows XP PC and synchronize digital media content between those
devices and the PC.
Question: Some of my music files are on my player, but cannot be played.
When I select them, another song begins to play. What is
wrong?
Answer: You may not have purchased the rights to play the song on an
additional device. To test this, try to play a song that you have copied
from an older CD and converted to MP3 format. If you can play that
song, but not the song that will not play, then you need to purchase
the rights to play the song.
Question: Why should I update the firmware?
Answer: You should always update the player to the latest firmware to ensure
that it functions correctly and has all the latest features.
Question: How can I use non-supported file types with my mp3 player?
Answer: First you must convert the songs to a supported format. Then you can
transfer the songs to the player as normal, either by copying and
pasting, or transferring.
Question: In MTP mode, how do I drag files to the player?
Answer: As long as the files are wma, wav, or mp3, they can be dragged into
the Media folder. Otherwise, they can be dragged into the Data folder
(these files will not appear on the player).
Question: Is the player compatible with podcasts?
Answer: As long as the podcasts are in mp3 format and an appropriate bit rate
(32-320 kbps), then the player should be capable of playing the files.
Service and Warranty Information
This chapter provides information about how to get support for your player and the
terms of your warranty.
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips,
FAQ, and Troubleshooting
section.
If you have questions about the use or features of your player, please call the
SanDisk Technical Support Center for US: 1-866-SanDisk (1-866-726-3475),