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26 _ troubleshooting
PROBLEM SOLUTION
Media Studio Program
malfunction.
• Check if your PC meets the basic system
requirements.
Connection to your PC
is disabled.
• Check if the direct connect USB adaptor is correctly
connected and try again.
•
Press <Start> on the toolbar of your PC to run
Windows Update. Select Key Updates and Service
Packs, then update all. Reboot your PC and reconnect.
•
When connecting via a USB port on the front
of your PC or a USB hub, it may not connect
properly. If there is an unstable connection,
connect it via the USB port on the rear of your PC.
The fi le transfer rate is
too slow.
• If you have formatted the player on Windows 2000,
the fi le transfer may be delayed. Format the player
on Windows XP or Vista and try again.
• If you are running multiple programs including
<Media Studio> on your PC, the fi le transfer rate
will be slow. Exit unnecessary programs and try
transferring again.
Player isn’t playing.
• Check if the available fi le has been saved in the
memory of the player.
• Check if the music fi le is damaged.
• Check if there is enough battery power.
• This player does not support secure WMA fi les from
online stores.
File upload doesn’t work.
• Check if the direct connect USB adaptor is securely
connected. Reconnect if necessary.
• Check if the memory is full.
• Press the Reset hole.