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10 Troubleshooting
Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
General
No power
• Ensure that the AC power plug of the unit
is connected properly.
• Ensure that there is power at the AC
outlet.
No sound or poor sound
• Adjust the volume of your docking speaker
and Bluetooth device.
• Make sure that the Bluetooth connection
is valid between your Bluetooth device and
the docking speaker.
Clock setting erased
• Power has been interrupted or the power
adapter has been disconnected.
• Reset the clock.
About Bluetooth device
Music playback is unavailable on the system
even after successful Bluetooth connection.
• The device cannot be used with the
system to play music.
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The Bluetooth reception is poor. Move
the device closer to the system or remove
any obstacle between the device and the
system.
Cannot connect with the system.
• Thedevicedoesnotsupporttheproles
required for the system.
• The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device for how to enable the function.
• The system is not in the pairing mode.
• The system is already connected with
another Bluetooth-enabled device.
Disconnect that device or all other
connected devices and then try again.
The paired device connects and disconnects
constantly.
• The Bluetooth reception is poor. Move
the device closer to the system or remove
any obstacle between the device and the
system.
• For some devices, the Bluetooth
connection may be deactivated
automatically as a power-saving feature.
This does not indicate any malfunction of
the system.