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Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve
the problem,
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail
consumerproducts@panasonic.com, or the website (http://www.panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 905-624-5505, or visit the website
(www.panasonic.ca), or an authorized Servicentre closest to you.
Problem Check this
“” is displayed. ≥The clock hasn’t been set. Set the current time.
“– – – –” is displayed. ≥A CD hasn’t been inserted.
The alarm doesn’t sound at the set time. Ensure the alarm’s indicator is on (“AL 1” or “AL 2”).
The memory has been cleared. ≥Reset the items into the memory.
≥Insert a memory back-up battery to preserve the contents of the memory.
AM
Problem Check this
“E” is displayed. Indicates incorrect operation. Read the instructions.
Play doesn’t start or display is incorrect. ≥Clean the CD.
≥Wait for an hour for condensation to dry, then try again.
≥Make sure the label is facing up.
≥Replace the CD if it is scratched, warped, or irregularly shaped.
Common problems
Radio
CD
Problem Check this
The picture is distorted. Are you using the unit too near a TV or Tuner? Move the unit away from a TV or tuner or
turn off.
A lot of noise.
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation of America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic Audio Products Limited Warranty
Limited Warranty Coverage
If your product listed below does not work properly because of a defect in materials or workman-
ship, Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively re-
ferred to as “the warrantor”) will, for the length of the period indicated on the chart below, which
starts with the date of original purchase (“warranty period”), at its option either (a) repair your prod-
uct with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision
to repair or replace will be made by the warrantor.
Product or Part Name
Radio, Clock Radio, Radio with
Tape Player or Recorder, Portable
CD Player, Headphone Stereo,
Tape Recorder, Speaker
Rechargeable batteries
(in exchange for defective item)
SD Memory Card
(in exchange for defective item)
Parts
One (1) Year
Ten (10) Days
Ninety (90)
Days
Labor
One (1) Year
Not
Applicable
Not
Applicable
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty pe-
riod, there will be no charge for parts. You must mail-in your product during the warranty period.
This Limited Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts
(cabinet). This warranty only applies to products purchased and serviced in the United States or
Puerto Rico. This warranty is extended only to the original purchaser of a new product which was
not sold “as is”. A purchase receipt or other proof of the original purchase date is required for war-
ranty service.
To obtain service in the USA please contact:
Panasonic Services Company, Panasonic Plus Department
20421 84th Avenue South
Kent, WA 98032
Tel: 1-800-833-9626 Fax: 1-800-237-9080
For assistance in Puerto Rico call Panasonic Sales Company
(787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the
original carton. Include a letter detailing the complaint and provide a day time phone number where
you can be reached.
Customer Services Directory
For Product Information, Operating Assistance,
Literature Request, Dealer Locations, and all Customer
Service inquiries please contact:
1-800-211-PANA (7262), Monday–Friday 9 am–9 pm;
Saturday–Sunday 9 am–7 pm, EST.
Web Site: http://www.panasonic.com
You can purchase parts, accessories or locate your
nearest servicenter by visiting our Web Site.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES
NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are caused by products not supplied by the
warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplica-
tion, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improp-
er maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or
liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the pro-
duct, or service by anyone other than a Factory Servicenter or other Authorized Servicer, or dam-
age that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRAN-
TY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RE-
SULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, cost of having someone remove
or re-install an installed unit if applicable, travel to and from the servicer, loss of or damage to
media or images, data or other memory or recorded content. The items listed are not exclusive, but
are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MER-
CHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limi-
tations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from
state to state. If a problem with this product develops during or after the warranty period, you may
contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to
the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc.
Panasonic Sales Company/Factory Servicenter:
Ave. 65 de Infanteria, Km. 9.5,
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
Accessory Purchases:
1-800-332-5368 (Customer Orders Only)
Panasonic Services Company 20421 84th Avenue South, Kent, WA
98032
(6 am to 5 pm Monday–Friday; 6 am to 10:30 am Saturday; PST)
(Visa, MasterCard, Discover Card, American Express, Check)
F0502
ONLY FOR U.S.A.