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OBTAINING WARRANTY SERVICE
The defective product must be returned to Oakley by the owner with a Return Authorization (RA)
number and a dated proof of purchase from an authorized Oakley dealer. Call Oakley Customer
Service at 800-403-7449 (U.S.) to obtain an RA number, and based on the information you provide,
Customer Service will determine if an RA should be issued. Credit card information must be
provided for Customer Service to issue the RA number. Oakley cannot accept any product that
does not include a valid RA number on the package. RA numbers are valid for 15 days. If you ship
the product to Oakley for warranty, you assume the risk of damage during shipping, so it is your
responsibility to purchase any necessary insurance from your shipping carrier. You must use the
original packaging (or the equivalent) and pay any applicable shipping charges.
NOTE: If product has been returned for a manufacturing defect and is diagnosed to be NTF (No
Trouble Found), or if the warranty is void pursuant to the above exclusions, a $39 diagnostic,
shipping and handling fee will apply and will be charged to your credit card.
Returns for products after expiration of the warranty period may be repaired or replaced, at
Oakley’s discretion, for a specified fee to the customer. Contact Oakley Customer Service for
further details.
Within the United States, telephone our global headquarters at 1 (800) 403-7449 for warranty
assistance. Customers outside the United States should contact their local Authorized Oakley
Dealer, corporate office or visit our website at http://www.oakley.com for the number to your
nearest Oakley Distributor.
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Oakley is not liable for any damage to or loss of any data or other information stored on any media
contained within the Oakley Thump product. Recovery or reinstallation of programs, data or other
information is not covered under this Limited Warranty. It is your responsibility to backup all data
before returning your product to Oakley, and for restoring all data upon your product’s return to you.
THE WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN,
EXPRESS OR IMPLIED. OAKLEY GRANTS NO OTHER EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE. THE CUSTOMER’S EXCLUSIVE REMEDY FOR A BREACH OF
WARRANTY WILL BE THE REPAIR OR REPLACEMENT OF THE ITEM, AS DETERMINED BY
OAKLEY IN THE EXERCISE OF ITS SOLE DISCRETION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OAKLEY IS NOT RESPONSIBLE FOR DIRECT,
SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING ANY
COSTS OF RECOVERING OR REPRODUCING ANY DATA STORED IN OR USED WITH THE
OAKLEY PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA
STORED ON THE PRODUCT.
The governing law for any warranty claim will be the laws of the State of California, without
reference to conflicts of law principles. Venue for any such action shall lie exclusively within
the state or federal courts located in Orange County, California. No Oakley dealer, agent or
employee is authorized to make any modification, extension or addition to this warranty.
Legal rights under applicable national law governing the sale of consumer goods are not
affected by this warranty.