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TROUBLESHOOTING GUIDE
27
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM CAUSE SOLUTION
Unit will not Dead battery, or not Replace battery and install
turn on. installed properly. properly.
LOCK switch is in the Slide switch to the Unlock
Lock (down) position. (up) position.
No sound. Headphones are not Insert headphones.
inserted.
Volume is set too Raise the volume using the
low. VOLUME + button.
The MP3 or WMA files Download uncorrupted
are corrupted. files.
FM distorted. Station not tuned. Retune station and extend
headphone wire.
Download Failure. Damaged USB cable. Replace cable.
The computer is not The MMP8500 must be Turn the MMP8500 on.
recognizing the turned on.
MMP8500. The USB cable is Make sure USB cable is
not securely connected. securely connected.
Driver is not installed Install driver and/or see
or computer is not pages 7 through 12 for
compatible. compatibility.