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Troubleshooting and support
Nothing happens when
a memory card, camera,
or USB device is
connected.
■ Insert a certified SD/MMC/MS/xD/CF/MD Card with images into
the designated card slot, then push to seat it (see page 28). In the
top card slot, make sure the card is seated flush with the top.
■ Make sure the USB cable that was included with your camera or
USB device is connected securely (see page 29).
■ Make sure the file format of your pictures and videos are
supported. (See page 73).
NOTE: Do not insert a SANDISK Memory Stick, PRO DUO Card or other micro or mini
memory card without an adapter.
NOTE: Pictures may take a longer time to display when: the picture/video files are
large; when using a large capacity memory card or other connected device.
Touch border doesn’t
work.
■ Use your finger to make your selections on the touch-sensitive
borders (see page 3). Lights on the border show you where to
touch.
IMPORTANT:
Do not slide on the right border (tap only).
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Frame freezes up or
doesn’t work properly.
■ Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button (for about 2
seconds), then release.
■ Press the Volume and Power buttons at the top of the frame (see
page ii) at the same time, then tap Yes to reset the frame.
(Resetting your frame does not erase your saved files.)
Music doesn’t play.
■ Make sure the volume is turned up (see page ii).
■ If your frame has songs you purchased, they may be protected files.
Convert the files to standard (unprotected) AAC or MP3 formats.
You set automatic
on/off but the frame
doesn’t turn on and off
at the specified times.
■ Make sure you Enabled the on/off setting after you set the times,
then press OK (not Back). See page 61.
■ If your frame loses power, the clock returns to the factory setting
and auto on/off times are disabled. See Resetting the clock after
losing power, page 70.
If... Try one or more of the following