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67 www.kodak.com/go/support
8 Troubleshooting and support
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
Frequently asked questions
I already have KODAK EASYSHARE Software on my computer. Do I have to
install it again?
The CD that was packaged with your frame contains a special version of EASYSHARE
Software that lets your computer share pictures with your frame. Install it to upgrade
to this special software version, see page 9.
I lost my Internet connection in the middle of my setup. What should I do?
Reconnect to the Internet and repeat the installation and setup, starting on page 9.
I can’t find my network. Why?
■ Is your network set up to broadcast SSID? If so, you must enter your wireless
network information manually. The person who set up your network can help you
with this information.
■ Does your network have security enabled (WEP or WPA)? (See page 8.)
I can’t find my network computer. Why?
■ Make sure your router and your computer are on.
■ Make sure your computer is on your wireless network. See the documentation that
came with your router and your computer.
■ Is your frame allowed to share content with your computer? See page 12.