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What to Do First: The servicer must include the
following in the parts exchange form or parts return form
that is attached to the returned FRU.
1. Name and phone number of servicer.
2. Date of service.
3. Date when part failed.
4. Date of purchase.
5. Failure symptoms, error codes appearing on
display, and beep symptoms.
6. Procedure index and page number in which
failing FRU was detected.
7. Failing FRU name and part number.
8. Machine type, model number, and serial number.
9. Customer's name and address.
Before checking problems with the computer, determine
whether or not the damage applies the warranty by
referring to the following:
Warranty Note
During the warranty period, the customer may be
responsible for repair costs if the computer damage
was caused by misuse, accident, modification,
unsuitable physical or operating environment, or
improper maintenance by the customer. The following
list provides some common items that are not covered
under warranty and some symptoms that may indicate
the system was subjected to stresses beyond normal
use:
LCD panel cracked by applying excessive force
or by being dropped.
Scratched (cosmetic) parts.
Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by
excessive force.
Damage caused by liquid spilled into the system.
Damage caused by improperly inserting a
PCMCIA card or installation of an incompatible
card.
Damage caused by foreign material in the FDD.
Diskette drive damage caused by pressing the
diskette drive cover or inserting diskettes with
multiple labels.
Damaged or bent diskette eject button.
Fuses blown by attaching a non-supported
device.
Forgotten computer password, making computer
unusable.
266 IBM Mobile Systems - ThinkPad HMM Volume 3