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What to Do First: The servicer must include the
following in the parts exchange form or part return form
that is attached to the returned FRU:
1. Name and phone number of servicer
2. Date of service
3. Date when part failed
4. Date of purchase
5. Failure symptoms, error codes appearing on
display, and beep symptoms
6. Procedure index and page number in which
failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Before checking problems with the computer, determine
whether the damage applies the warranty by referring to
the following:
Note for Warranty: During the warranty period, the
customer may be responsible for repair costs if the
computer damage was caused by misuse,
accident, modification, unsuitable physical or
operating environment, or improper maintenance by
the customer. The following list provides some
common items that are not covered under warranty
and some symptoms that may indicate the system
was subjected to stresses beyond normal use:
The following is not covered under warranty:
LCD panel cracked by applying excessive force
or by being dropped
Scratched (cosmetic) parts
Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by
excessive force
Damage caused by liquid spilled into the system
Damage caused by improperly inserting a
PCMCIA card or installation of an incompatible
card
Damage caused by foreign material in the FDD
or UltraBay
Diskette drive damage caused by pressing the
diskette drive cover or inserting diskettes with
multiple labels
Damaged or bent diskette eject button
CD-ROM drive damage caused by excessive
forces shock, or by being dropped
Fuses blown by attaching a nonsupported device
Forgotten computer or hard disk password
(making the computer or hard disk unusable)
ThinkPad 760 (9546, 9547) 339