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charges may apply, depending upon your calling area. The
scope of technical support consists of helping you reinstall
the factory-installed operating system and software and
restore it to the original factory configuration. In addition,
for thirty (30) days from the date of purchase by the original
end user Gateway will assist you with (i) installation of any
network operating system (“NOS”) purchased from
Gateway; (ii) configuration of the NOS software so that it
works with the networked Gateway computers you
purchased; (iii) setup of the NOS software so that it is fully
integrated with other products you purchased from
Gateway; and (iv) troubleshooting issues associated with the
NOS software and assistance with NOS error messages.
Gateway provides technical support via on-line, telephone,
and other methods. Gateway may change the means
through which it provides technical support at any time.
Gateway does not guarantee that software will be free from
errors, either in isolation or in combination with hardware.