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Troubleshooting Guide
101
(Setup\Network\Setting)
z
Check to ensure that the other devices on your
network are configured correctly to connect
with another network device.
EPG data is not
present in the
Guide, or the EPG
data in the Guide is
incorrect for my
region
z
Do you have an account subscription with an
EPG data provider? (eg. Ice TV)
z
Check with your provider to ensure that your
account subscription is current and that your
account is correctly configured for your region.
z
Have you correctly configured the product with
your provider’s account subscription details?
(Setup\Network\Ice Guide)
z
Is the product correctly configured and
connected to a network device that can
regularly access the internet to receive EPG
data from your provider?
The picture looks
squashed or
too wide
z
Check if the product has been configured to
display the correct TV Aspect Ratio.
(Setup\Configuration\A/V Output)
z
Check if the TV has been configured to display
the correct TV Aspect Ratio. (see your TV user
guide for information)
Unable to access
Setup Menu
options
z
Check if system settings on the product have
been locked with a PIN.
(Setup\Miscellaneous\Access Control)
Unable to use “trick
mode” functions
with live TV
z
Check if Time Shift is enabled.
(Setup\Miscellaneous\Preferences)
z
Ensure the Time Shift buffer contains enough
data to execute the desired function.
Unable to play
media files
z
Check if the media files are in a format that is
supported by the product.
z
Check if the media files are playable on
another device or if there may be some issue
or error with the actual media files.
z
If the media files are stored on a disc, check if
the disc is scratched or needs cleaning.