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Troubleshooting Guide
100
strength and/or quality is optimal. If not,
please contact an authorized antenna service
agent or licensed contractor to seek advice
concerning improving your TV reception.
No sound, or poor
sound
z
Check the Volume status of the product, TV
and other audio device/s.
z
Check the Mute status of the product, TV and
other audio device/s.
z
Check that the audio output connections on the
product have been connected to the correct
input connectors on the TV and/or other audio
device/s.
z
Check that the product’s audio output settings
configured in the Setup menu are correct.
(Setup\Configuration\A/V Output)
Remote control
does not operate
the DP-H1
z
To manipulate the product with the supplied
Remote control, the Remote control's infrared
emitter should directly point towards the
infrared receiver of the product.
z
Check the batteries of the Remote control.
z
Ensure that the correct mode is selected on the
Remote control i.e.
STB
mode if operating DP-
H1 or
TV
mode if operating the TV.
z
If the Remote control range seems to be
limited, check to ensure that the protective
plastic layers (for shipping protection) on the
front panel of the DP-H1 has been removed.
Remote control
does not operate
TV
z
To manipulate the equipment with Remote
control, the Remote control's emitter should
directly point towards the product's Remote
control receiver.
z
Check the battery of the Remote control.
z
Ensure that the correct mode is selected on the
remote control i.e.
STB
mode if operating the
DP-H1 or
TV
mode if operating the TV.
z
Has the Remote control been correctly
programmed to operate your TV?
(See page 7 of this Guide)
Timers are not
recording
z
Check to ensure that the timers have been set
correctly.
z
Check if a registered external storage device is
connected.
z
Check if the power supply to the product has
been disconnected.
I can’t connect to
my network via
LAN
z
Check to ensure that the Ethernet (LAN) cable
is connected to the correct port on the rear of
the product.
z
Is the correct type of Ethernet cable being
used for your network connection?
(i.e. a “straight-through” or “crossover” cable?)
z
Have the LAN settings been correctly
configured in the product’s Setup Menu?