Printout
Part of the printout is missing, or dots are missing in random
positions.
Cause What to do
The ribbon cartridge is not
installed properly.
Re-install the ribbon cartridge as
described in Chapter 1.
There is too much slack in the
ribbon or the ribbon has
come loose.
Remove any slack from the ribbon or
replace the ribbon cartridge with a
new one. See “Replacing the Ribbon
Cartridge” in Chapter 7.
Lines of dots are regularly missing in printouts.
Cause What to do
The ribbon cartridge is not
installed correctly, and the
ribbon is twisting or
slackening.
Stop printing and reinstall it as
described in Chapter 1.
The print head may be
damaged.
Stop printing and contact your dealer
to have the print head replaced.
wWarning:
Never attempt to replace the head yourself
because other parts of the printer must be
checked at the same time.
The typestyles or characters set in your application software
cannot be printed.
Cause What to do
Your application software is
not correctly configured.
Make sure that your application
software is correctly configured for
your printer.
8
Troubleshooting
R
Peony Rev.C
A5 size Chapter 8
98/01/07 DR, pass 4
Troubleshooting
8-15
