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Maintenance and Adjustments 55
3) The media slips or does not properly advance:
Possible cause and solution:
• The Head Level Adjustment Knob setting is adjusted too high, re-
adjust the Head Level Adjustment Knob, (see Section 5.3.1).
• The Platen Roller is dirty, clean the Platen Roller.
4) Uneven printing or print too light:
Possible cause and solution:
• The Hinge Plate is open or unlatched, re-latch the hinge plate, (see
Section 5.1, steps 6, 7, and 8).
• The Head Level Adjustment Knob setting is adjusted too high, re-
adjust the head level adjustment knob, (see Section 5.3.1).
• The darkness is adjusted too low, readjust.
5) Poor print quality:
Possible cause and solution:
• The Printhead is dirty, clean the printhead, (see Section 5.1).
• The wrong ribbon/paper combination is being used, use a different
type of ribbon and/or paper.
• The Printhead temperature is too high or too low. Use software control
to adjust the heat settings or darkness via the optional LCD/Keypad
Front Panel.
• The Printhead is bad, ( see Section 5.3.3).
6) No display −− power light is on (LCD/Keypad front panel):
Possible cause and solution:
• Display contrast set too low, turn the contrast adjustment clockwise
until the display appears.
• The LCD display is defective, return the Printer for service.
