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TROUBLESHOOTING
If your WX500 radio is not performing properly, try the following steps.
If you are still unable to resolve the problem, contact your place of
purchase or call customer service at (800) 297-1023.
Problem
WX500 won't power up.
Poor reception.
No Alert messages received.
Alerts received for all /
unwanted counties/parishes
Weather broadcast is not
heard when weather/snooze
button is pressed.
Solution
Check the connections at both ends
of the AC Adapter.
Turn on the wall switch of your
room. You could be using an outlet
controlled by the wall switch.
Move the AC Adapter to another
wall outlet.
Move the antenna.
Relocate the radio.
Check if a stronger station is
available in your area.
You may be in a fringe area.
Check reception.
Make sure the on/off/volume
dial is turned ON.
If you have programmed a S.A.M.E.
(FIPS) code, check that it is correct.
Make sure that the Alert screening
method is SINGLE or MULTIPLE
and that the S.A.M.E. codes are
correct.
'Erase' unwanted area codes by
setting them to something like
'000000' or '999999'.
Make sure the on/off/volume dial is
turned ON.
Check that the channel is set to an
active station.
WX500 web OM final.qxd 07/15/2002 4:30 PM Page 25