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Before calling service personnel
Symptom Cause Correction
No power. • The AC adapter or power plug is
disconnected.
• Connect the AC adapter or power plug securely.
• The battery pack has been removed. • Install the battery pack.
• Battery empty. • Re-charge the battery.
The LCD turned off by
itself.
• The automatic LCD off function turned
the LCD off.
• Turn on the player again.
No picture on the LCD
monitor.
• The AV OUT jack is connected. • When you use the LCD of the player, unplug the AV OUT jack.
No picture. (Other than
built-in LCD monitor)
• The connected TV is not set to receive
DVD signal output.
• Select the appropriate video input mode on the TV so the picture from
the player appears on the TV screen.
No sound. • The equipment connected via the
audio/video cable is not set to receive
DVD signal output.
• Select the correct input mode of the audio receiver so you can listen
to the sound from the player.
• The volume is too low. • Adjust the volume by turning the volume control.
• The audio receiver or TV is turned off. • Turn on the equipment connected with the audio/video cable.
• The setting of output sound format is
incorrect.
• Select the proper audio setting.
The playback picture has
occasional distortion.
• The disc is dirty. • Eject the disc and clean it.
• Player is in fast forward or fast reverse
mode.
• Sometimes a small amount of picture distortion may appear. This is
not a malfunction.
• The player was moved or given a
shock.
• Vibrating or shaking the player during playback may produce
distortion. This is not a malfunction. If not restored to usual status, stop
playback and start again.
• The disc is not set firmly. • Remove the disc and set it again.
Brightness is unstable or
noises are present in the
playback pictures. (Other
than built-in LCD monitor)
• The effect of copy protection. If you
connect the player to a VTR, TV/VTR
combination or video selector, the
playback picture may be distorted as
DVD video discs are copy protected.
• Connect the player directly to the TV. Avoid connecting the player to a
VTR or TV/VTR combination.
Check the following guide for the possible cause of a problem before contacting service.