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This section describes how to get help and support
from Sony, as well as troubleshooting tips for your
Music Clip Player.
About Sony’s Support Options
Sony provides several support options for your
Music Clip Player. When you have questions about
your Music Clip Player and the software, check these
options for answers:
❒ This guide explains how to use your Music Clip
Player.
❒ The Sony Music Clip Player support Web site
(http://www.sony.com/musicclipsupport)
provides the latest information on your Music Clip
Player. On this Web site, you will find:
• Frequently asked questions
• An electronic version of the Operating
Instructions
• Help files
• Installation information
• Software updates
❒ The Sony e-mail support service answers your
questions by electronic mail. Just send your question
in an e-mail message, and a customer service
representative will send you a reply. To send a
question to Sony e-mail support, address the
message to SOS@info.sel.sony.com.
❒ The Sony fax-back service provides you with
answers to commonly asked questions. You can use
this automated service to request a list of available
topics and then select the topics that you want to
receive. To contact the Sony fax-back service, call
1-888-4SONYPC (1-888-476-6972).
❒ The Sony Sales and Marketing Support number
offers information about your Music Clip Player and
other Sony products that work with your computer.
To contact Sony Sales and Marketing Support, call 1-
888-4SONYPC (1-888-476-6972).
Getting Help