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Troubleshooting
Troubleshooting
If trouble occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item Cause/Solutions
The power cannot
be turned on.
• Is the power plug inserted
properly?
c Insert the power plug properly.
Symptom Check item Cause/Solutions
No images are
displayed on the
screen.
• Is a memory card inserted or
an external device connected
properly?
c Insert a memory card or connect an
external device properly. (.pages 21,
49)
• Does the memory card
contain images saved with a
digital camera or other
device?
• Are images stored on the
external device?
c Insert a memory card containing images
or connect an external device containing
images.
c Check the file formats that can be
displayed. (.page 64)
• Is the file format compatible
with DCF?
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
Images are not
played back in the
order of shooting
date.
• Were these images saved
from a computer?
• Were these images edited on
a computer?
c The information on the shooting date may
be changed or lost when you edit or save
an image file on a computer.
Continued