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Slingbox User Guide 69
Troubleshooting remote viewing setup
Resolving remote viewing failure
There are a number of possible reasons why remote viewing fails. The first thing to do is to identify why remote viewing does not work for you.
Internet or Finder Service problem
If either your Internet connection or the Slingbox Finder service is down, you will not be able to watch your Slingbox remotely. You can verify this is the problem if the
following error message displays:
“Unable to connect to the Slingbox Finder. Please check your Internet connection and firewall settings.”
Solution: Check your Internet connection. Once your Internet connection is active, your Slingbox should be working once communication is reestablished with the
Slingbox Finder service. Click Try Again when your Internet connection is restored to activate remote viewing.
Firewall security software blocking SlingPlayer use
Internet security and firewall software, such as Norton Internet Security or ZoneAlarm, keep your home network safe from viruses or damaging attacks. The Slingbox
and your PC communicate using a technology called “discovery,” which means you do not have to figure out how to connect to your Slingbox when using the Sling-
Player application.
As a side effect, some security software may designate the Slingbox as a “hostile” device on your network. Additionally, by default, most routers do not block devices
from accessing the Internet. This is typically a user setting. You will not be able to watch your Slingbox remotely if your router blocks it.
If you are running these software programs, your security software may display an alert message while installing the SlingPlayer software or using the SlingPlayer
application. This message informs you if a program is attempting to access the Internet, and asks you to either allow or deny access. You may see an alert appear
while running the SlingPlayer or Slingbox Setup Wizard related to personal security or firewall software, which may look like one of the warnings on the following
page.