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If you have problems while operating your player, please check the points below before sending it to the service center.
Can not power on
● The battery may be exhausted, please recharge the battery
Files can not be transferred to the player
● Check if the driver is installed correctly in the computer by disconnecting and then reconnecting the player to the computer
● Check the connection between the player and PC, and confirm the USB cable is properly connected
● Check that the [HOLD] switch is not in the Hold / Lock position
NOTE: If you attempt to transfer music, picture, or video files, and you see the message “The disk is write-protected”, you must check the [HOLD]
switch and make sure it is not in the “Hold/Lock” position.
No sound from the headphones
● Please ensure the volume is turned up, and the headphones are properly connected
● Check if the format of music file is supported by the player
Can not record
● Check if there is enough memory and battery capacity
Display is in the wrong language
● Please ensure you selected the correct language from the “Settings” menu
The buttons do not work
● Check the [HOLD] switch and make sure it is not in the lock position
● Press the reset hole with a metal pin to re-initialize the system of the player
My computer is not detecting the MP3 Player
● Try disconnecting and then re-connecting the MP3 Player to your computer
● There is a USB mass storage devices recognition issue with Windows Vista acknowledged by Microsoft. A solution is available in the Service Pack 1
which may be downloaded from Microsoft’s website
I cannot display my .jpg files
● Many digital cameras and image editing software add hidden data to the .jpg files. This data can prevent your MP3 from loading the images. Try to
eliminate them by saving the file with another name
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