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Tips & Troubleshooting
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This chapter helps you get the most from your Sansa
®
Clip player with tips and troubleshooting.
Tips & Troubleshooting
How do I drag music files to my Sansa
®
Clip player?
As long as the files are WMA or MP3, they can be dragged into the Media folder.
Which bit rate will the Sansa
®
Clip player support?
The Sansa
®
Clip player will support 64-320Kbps for MP3 and 32-192Kbps for WMA.
Why should I update the firmware?
You should always update the player to the latest firmware to ensure that it functions
correctly and has all the latest features.
What music file formats does the Sansa
®
Clip support?
The Sansa
®
MP3 Player will support MP3, WAV, WMA, secure WMA, and Audible.
Some of my music files are on my player, but cannot be played.
When I select them, another song begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test
this, try to play a song that you have copied from an older CD and converted to MP3 format.
If you can play that song, but not the song that will not play, then you need to purchase the
rights to play the song.
Is the player compatible with podcast?
As long as the podcast are in MP3 format and an appropriate bit rate (32-320 kbps), then
the player should be capable of playing the files.
Why does my player say unknown artist/album?
Normally this is because the ID3 tags or WMA meta data information are missing. On the
computer, right-click the song, choose Properties, Summary tab then Advanced. Then you
can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.