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Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem Solution
My player will not
turn on.
• Your player will not turn on if the battery is
completely drained. Recharge the battery
and turn the player on again.
• Press the reset button to reset your player.
The buttons do
not work.
• Check if the buttons are locked.
• Check if the buttons correspond to the
functions you want to activate.
• Press the reset button to reset your player.
The screen
does not display
anything.
• The screen may not be visible under the
direct rays of the sun.
• The screen turns off automatically after the
period of time you set in <Display Off Time>
has elapsed.
My player turns
off automatically.
If you do not use your player for 5 minutes after
you pause the playback, it will automatically
turn off.
The battery
running time is
different from
what is written in
the user manual.
• The battery running time may differ
depending on the current sound mode or
display settings.
• The battery running time may shorten
when your player was left in a high or low
temperature.
EmoDio will not
work on a PC.
Check if your PC meets PC requirements.
See "Recommended PC requirements."
Problem Solution
My player will not
connect to a PC.
Run Windows Update on the PC. Select key
updates and service packs and update all.
When the update is completed, reboot the PC
and reconnect.
The file transfer is
too slow.
Format your player in <Settings> → <System>
→ <Format> and try again.
End all programs you are not using. Running
multiple programs simultaneously can slow
down the file transfer rate.
My player will not
play any files.
• Check if any playable files are stored in your
player.
• Check the size of the files to play. Your player
will not play more than 2 GB files.
• Check if the files are damaged.
• Check the battery remaining.
I cannot
download files to
my player.
• Check if the USB cable is correctly
connected. Reconnect it.
• Check if the memory is full.
• Press the reset button to reset your player.
Files or data are
missing.
Check if you disconnected the USB cable while
transferring files or data. This can cause data
loss or fatal errors in your player. Samsung is
not responsible for any damages resulting from
data loss.