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● TROubLESHOOTING
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
• Is the power cord plugged
into the outlet?
• Connect the power plug to
the outlet.
A function does not work when
the button is pressed.
•HastheWirelessAudiowith
Dock or the remote been
exposed to static electricity?
• Disconnect the power plug
and connect it again.
Sound is not produced.
• Is the unit properly
connected to device?
•Is the Mute function on?
• Is the volume set to
minimum?
•Connect it correctly.
• Press the Mute button to
cancel the function.
•Adjust the volume.
The remote control does not
work.
•Are the batteries drained?
• Is the distance between
remote control and main
unit too far?
•Replace with new batteries.
• Operate closer to the main
unit.
Wi-Fi network connection failed
• Check if your Wi-Fi router is
Wi-Fi certified.
• Make sure the Network
Connection is set to
Wireless (General).
• Make sure the Wireless
Audio with Dock unit is
connected to a wireless IP
router or modem.
The SoundShare (TV pairing)
failed.
•Is your TV a supporting
model?
•Is your TV firmware the
latest version?
•Does an error occur in
connection?
•Check whether your TV is a
supporting model or not.
(http://www.samsung.com)
•Update your TV with the
latest firmware.
•Reset the unit.
Press the WPS/RESET
button in the TV mode.
•Contact the call center.
troubleshooting