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Song information is not showing correctly.
• Song information may not match your current player’s language setting. Change the language setting.
Cannot view picture files.
• The player only supports .jpg extension file, and do not support other formats like .bmp, .tiff,
.jpeg.
Cannot play video files.
• All video contents must be converted by RCA easyRip software which comes with the player. Other
format of video file will not be supported.
Cannot play audible files.
• Make sure the file format is correct. The player supports Format 4 and AAX Audible file.
The player reports that it is full.
• You have filled the capacity of the internal memory of the player.
• You have exceeded the maximum number of items that this player supports. Your player can only
support up to 2000 media files within eight hierarchy of folder in maximum.
Cannot playback tracks on the player.
• Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
• Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected and you don’t have the proper rights (license) to play the files.
• Check the website and/or application help system of the music download service provider from where
the content was purchased from for license acquisition details. For more information on how license
acquisition works, go to www.microsoft.com/windowsmedia/drm.
Cannot playback songs downloaded from my paid Music Server Provider subscription service.
• The internal clock in your portable player may not be up to date. Downloading a new subscription song
from your Music Server Provider should update your player's clock and allow it to playback all your songs
again.
• The license for your subscription songs may have expired. Synchronize your device with your PC again to
obtain an update to your license. If the problem persists, please contact your Music Service Provider for
additional support.
Cannot transfer subscription music content to the player.
• To enable function of transferring subscription music content, select MTP mode under Protocol in the
Settings menu. Refer to page 29 for more information.
Voice recording stops automatically after 5 hours.
• Maximum duration for each recording is 5 hours. Start a new recording after the maximum duration has
reached.
What is MTP mode?
• MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM10 content to your player. In
MTP mode your player will no longer show up as a drive letter. So programs that were designed to work
with a player that shows up as a drive letter will not be able to work directly with the player.
Cannot launch RCA easyRip installer stored in the player to install easyRip on my PC.
• To enable function of launching RCA easyRip installer stored in the player, select MSC mode under
Protocol in the Settings menu. Refer to page 29 for more information.