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Tips and troubleshooting
Cannot delete files on the player.
• For any files you have transferred to the player, you may delete them while you have connected the
player with your computer. Highlight the unwanted file in the player’s file directory on your computer
and press the delete key on your computer to delete the file. Subscribed files are best to be removed
through Windows Media® Player.
• For deleting files from the player, refer to Option menu from page 17-27 for details.
Player repeats same tracks or all tracks.
• Repeat play is turned on. Press
during playback to show the Option menu and select Repeat Off. You
can also press
to return to Home menu. Then select Settings and press
to enter the settings menu
to select Repeat Off.
Audio distorted at high volume.
• Change the Equalizer mode to Flat.
• Turn down the volume.
The audio tracks on my player keep skipping or popping.
• You’ll need to re-record the audio track – make sure you close all other applications on your PC when
you record.
• Try recording with Error Correction setting turned on.
Player turns itself off.
• Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in
PowerSave setting.
The player cannot be turned on.
• Battery is empty, please recharge.
• Ensure the keys lock is not activated.
• Reset the player by pressing the RESET button on the back of the player with a non-metal pointed
object (e.g. toothpick).”
• If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.
• Please go to www.rcaaudiovideo.com for more details.
Player does not respond to key presses.
• Make sure the lock function is not activated.
• If the player stops operating properly, you can reset it by pressing the RESET button on the back of the
player with a non-metal pointed object (e.g. toothpick).
• This player may temporarily cease to function if subjected to electrostatic disturbance.
To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it
by pressing the RESET button on the back of the player with a non-metal pointed object (e.g. toothpick).
Player cannot play WMA songs.
• Secure music download files must be transferred to your player through the Windows Media Player or
the application recommended by your online music download service (Note: Services and applications
must be Windows Media audio-compliant and support Digital Rights Management.) (Apple iTunes music
content is not supported).
The player takes a long time to read files in a folder.
• File reading may take longer if too many files are put in a single folder. Re-organize your files into a
number of folders.
Additional information