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Troubleshooting Tips
The player does not turn on when
the PLAY button is pressed?
• Battery may be inserted incorrectly.
• Battery may be empty.
Skipping tracks or bad sound
quality?
• Repeat, random or program function
may be activated.
• There may be strong magnetic fields
(e.g. too close to TV) near the unit.
• Low Battery level.
• Check the source of where the track
came from. Play that same song on
the computer to verify the song was
encoded properly.
Cannot perform playback?
• LOCK function may be activated.
• There may be no mp3/WMA/audible
tracks in the internal memory.
USB display does not appear when
connected to computer?
• Check connection between your unit
and the computer. ( Refer to the “USB
Driver Installation; MusicMatch
Jukebox
TM
Software” instruction
manual)
• Check if the USB drivers are properly
installed ( Refer to the “USB Driver
Installation; MusicMatch Jukebox
TM
Software” instruction manual)
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded
in the mp3 or Windows Media
formats at supported bitrates.
Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected
and you don’t have the proper rights
(license) to play the files.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased from for
license acquisition details. For more
information on how license
acquisition works, go to www
.microsoft.com/windowsmedia/drm.
Note:
For better result, we
recommend a constant encoded bit
rate from 32 to 320kbps for mp3
and 48kbps to 192kbps for Windows
Media Audio.
Nevertheless, your unit may play
tracks encoded in variable bit rate
(VBR).
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