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Troubleshooting
My computer is not detecting the MP3 Player with Windows Vista
• There is a USB mass storage devices recognition issue with Win-
dows Vista acknowledged by Microsoft. A solution is available in
the Service Pack 1 which may be downloaded from Microsoft’s
website.
I cannot display my .jpg files
• Many digital cameras and image editing softwares add hid-
den data to the .jpg files. This data can prevent your MP3 from
loading the images. Try to eliminate them by saving the file with
another name.
Can not power on
• The battery may be exhausted, please recharge the battery.
Files can not be transferred to the player
• Check if the driver is installed correctly in the computer
by
disconnecting and then reconnecting
the player to the computer
• Check the connection between the play
er and PC, and confirm
the USB cable is properly connected.
No sound from the headphones
• Please ensure the volume is turned up, and the headphones
are
properly connected.
• Check if the format of music file is supported by the player.
Can not record
• Check if there is enough memory and battery capacity.
Display is in the wrong language
• Please ensure you selected the correct language from the “Settings”
menu.
The buttons do not work
• Press the Lock/Unlock button on the bottom of the display to
unlock the player.
• Update the player by selecting “music” from main menu and
then select “Update”.