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My computer is not detecting the MP3 Player with Windows Vista
• There is a USB mass storage devices recognition issue with Win -
dows Vista acknowledged by Microsoft. A solution is available in
the Service Pack 1 which may be downloaded from Microsoft’s
website
I cannot display my .jpg les
• Many digital cameras and image editing softwares add hid-
den data to the .jpg les. This data can prevent your MP3 from
loading the images. Tr y to eliminate them by saving the le with
another name.
The player freezes or not functioning properly
• If the MP3 Player malfunctions, you can use the Reset function to
restart it. To reset the Player, take a metal pin (such as the end of a
paperclip), and push it into the RESET hole to
restart the Player.
If yo u have problems while operating your player, please check the points
below before sending it to the service center
Can not power on
• The battery may be exhausted, please recharge the battery
Files can not be transferred to the player
• Check if the driver is installed correctly in t he computer by
disconnecting and then reconnecting the pl
ayer to the computer
• Check the connection between the player and PC, and conrm
the USB cable is properly connected
No sound from the headphones
• Please ensure the volume is turned up, and the headphones are
properly connected
• Check if the format of music le is supported by the player
Can not record
• Check if there is enough memory and battery capacity
Display is in the wrong language
• Please ensure you selected the correct language from the “Settings”
menu
The buttons do not work
• The player may be locked. Unlock it by pressing and holding the
[
] button.
• Press the reset hole with a metal pin to re-initialize the system of
the player
Troubleshooting
Online support
www.southerntelecom.com/polaroid
Customer Support:
cs@southerntelecom.com
1-877-768-8483(Toll Free)