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Symptom Cause Remedy
No Power Blown fuse in vehicle fuse
block.
Replace fuse with same
amp rating. If the fuse
blows again, call tech
support.
No Power Bad connection Check cable and wiring
connection.
Alternator noise is heard
(Changes with Engine RPM)
Improper wiring creates a
ground loop
Install a Ground loop isola-
tor or seek professional
service from a local car
audio shop.
You can hear music from
the iPod but you cant con-
trol it from the radio.
The Firmware on the iPod
may not be updated.
Update the Firmware on
the iPod. See section 1.2
of this manual.
Radio is not recognizing
PXDP interface
Bad cables or cables are
not connected properly
between converter box and
car radio
Check connection and
cables, push in rmly.
Radio is not recognizing
PXDP interface
Wrong conguration on the
interface
Select the right pcongu-
ration for your car. (See
section 1.3)
Radio is not recognizing
PXDP interface
Yellow and black wires are
not connected to Constant
12V+ and Ground. (When
applicable)
Please read wiring instruc-
tions in chapter 2 of this
manual and see if your car
requires to connect the
yellow and black cable to
power and ground
iPod Audio is Low or
Distorted
PXDP interface is con-
nected with an external CD
changer or other external
factory audio source
Disconnect the factory
external audio source.
iPod is not charging Yellow and black wires are
not connected to Constant
12V+ and Ground. (When
applicable)
Please read your vehicles
section in this manual and
see if your car requires to
connect the yellow and
black cable to power and
ground
For consumer technical support call:
866-788-4237 in the US or 727-572-9255 ext.262 for international calls
Hours: 9:30 am-6:00 pm E.S.T. MON - FRI
3.2 Trouble Shooting