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Trouble Shooting
Symptom Reasons Solution
Press the POWER
button, the display does
not turn on
The battery has run out z Replace battery
with a new one.
The software utilities
(included in CD) has not yet
installed on Windows®
98/98SE
z Insert the CD
z Click the setup to
install the software
utilities
z Follow the on-
screen instructions
to finish installation
The software utilities of the
player (included in CD)
conflicts with other software
drivers which were installed
on your computer
z Uninstall the
software utilities of
the player
z Restart your
computer
z Re-install the
software utilities
again
After plugging the player
into the USB port of your
computer, Removable
Disk Drive cannot be
found in My Computer
Your motherboard doesn’t
support the USB connection
Contact the manufacturer of
your motherboard to
upgrade the motherboard
driver
The music file on the
player cannot be deleted
The attribute of the music file
sets as Read Only
Change the attribute of the
music file
The playing time displays
in disorder when playing
a mp3 music
An mp3 music file is currently
compressed in VBR format,
which can vary the
compression speed of an
mp3 music. When the mp3
music is playing, the variable
speed will cause the playing
time displays in disorder
Compress the mp3 music in
fix compression speed rather
than variable compression
speed
When the player is
connected or disconnect
to/from your computer,
there is an unusual error
on the computer
It’s due to the sudden
disconnection of USB port
during transferring the files
It is recommended the user
should not suddenly unplug
the player from the USB port
of computer when the files
are being transferred or the
internal memory is being
formatted.
My player can’t play the
mp3 music files
Most of mp3 music files in the
market are compressed in
MPEG1, MPEG2, LAYER3
standard. In earlier days,
some mp3 music are
compressed in MPEG1
If the mp3 player can’t play
the mp3 music file, skip to
the next song until the mp3
music files are not
compressed in MPEG1
LAYER1 /MPEG1 LAYER2.