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Note: The options may vary upon the firmware version.
Trouble Shooting
If you have problems in operating your player, please check the trouble shooting guide below before sending it to
service.
Problem: If there is no picture displayed after the player is connected to PC and can not serve as a storage device
or can not be powered on after the battery is fully charged, please refer to the following steps to update the software
in the player.
Check Items:
1. Download the latest software from the website or copy it from the attached CD (if any) and execute the setup.exe
in the folder to complete the installation.
2. Press and hold Power button of the player for five seconds and plug in the USB cable.
3. Execute the updated software installed by step (1) to start firmware download program and release the Power
button.
4. If the software upgrade program can not detect the player, press and hold the Power button and do not release it.
Keep the USB connection with the PC and use a tack or pin to press the RESET at the side of the player. Check
the firmware update program can delete out the player or not. If the program still can not delete the player, unplug
the USB cable and repeat step (2) and (3) until the player is detected and the software upgrade is completed.
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